Support
CEA strongly believes that an excellent product is not enough to satisfy the modern needs of its customers. In an industrial environment, quick responses and height support are necessary. To be efficient also in this respect, CEA has always been promoting a training up-date for its own resellers, who are so capable to grant you the maximum support.
Whether you are looking for information on your own on technical issues, on guarantees or on how to use your reserved area, CEA has created this page especially for you. From this section you can access independently and quickly many contents related to CEA products. Should you not find the information you were looking for on this page, pls do not hesitate to contact either your authorized dealer or us directly through the contact form at the bottom of the page.
FREQUENTLY ASKED QUESTIONS
How can I download the right manual for me?
In the USERS MANUALS section of this page it is possible to access the CEA manuals of standard machines on the market at the time of consultation. Searching for the right product is really easy. After selecting USERS MANUALS from the DOWNLOAD menu, click the category your product belongs to and you will be redirected to the relevant search page. Write the commercial name of the machine you are looking for and click on the search button, we will quickly show you all the manuals available. Once you have found the one in the language that suits you best, select it and the download will start automatically. If the latest version of the manual is not the most suitable for your machine, don't worry. By clicking on the magnifying glass on the right of each manual, if available, you will see all previous versions of that manual. If you do not find the documents relating to the product you are looking for in this section, your authorized dealer can help you or you can write directly to us using the contact form below and indicating the serial number of the machine for which you wish to receive the user manual.
How can I get qualified assistance for a CEA product?
Receiving CEA qualified assistance - for a guarantee, a suggestion on using your CEA equipment or simply for information before purchasing - is very simple. On this support page you will find a lot of useful information and documents that could help you. If your questions need a more direct contact, don't hesitate to contact your local CEA authorized dealer. In fact, all CEA official dealers are fully able to help you because they receive periodic training courses to solve your needs and are always in direct contact with our offices. If you don’t know where to find the closest dealer, do not hesitate to fill out the contact form at the bottom of this page and contact us directly, we will be happy to find the best solution for your needs.
What is MyCEA?
MyCEA is the official portal that CEA makes available to all its customers who have registered at least one product within two months of the date of purchase. This reserved area has been designed to give you the possibility to view quickly and completely all your CEAs and have quick access to multimedia content realized to improve your user experience. Login
How does the warranty work?
The CEA guarantee is the best way to protect your investment in the future. In order to request and obtain warranty service, simply contact the authorized dealer from which you purchased your product. If you don't know who to ask, write in the contact form; we will be happy to help you. To get all the specifications regarding the CEA warranty and its free extension up to 5 years, click here.
How to find and read CEA serial number?
CEA makes your life easier every day, by giving you products and a brand which you can trust. Being transparent with our customers is very important for us, for this reason we use a clear and simple serial number system that tells you everything about your machine. Finding your serial number is extremely easy, because it’s well highlighted on the technical plate of your CEA equipment. Learning to read a CEA serial number is also simple, you’ve just to check the following chart here.
How to recycle CEA packaging?
Based on its GOES GREEN philosophy, CEA is committed every day to improving its products, to ensure maximum quality and minimize environmental impact. For this reason, our packaging has been designed to be efficiently recycled. If you want to find out how you can best recycle them, download the following guide: HOW TO RECYCLE CEA PACKAGING.
