Support

CEA strongly believes that an excellent product is not enough to satisfy the modern needs of its customers. In an industrial environment, quick responses and height support are necessary. To be efficient also in this respect, CEA has always been promoting a training up-date for its own resellers, who are so capable to grant you the maximum support.

Whether you are looking for information on your own on technical issues, on guarantees or on how to use your reserved area, CEA has created this page especially for you. From this section you can access independently and quickly many contents related to CEA products. Should you not find the information you were looking for on this page, pls do not hesitate to contact either your authorized dealer or us directly through the contact form at the bottom of the page.

F.A.Q.

HOW CAN I DOWNLOAD THE RIGHT MANUAL FOR ME?
In the USERS MANUALS section of this page it is possible to access the CEA manuals of standard machines on the market at the time of consultation. Searching for the right product is really easy. After selecting USERS MANUALS from the DOWNLOAD menu, click the category your product belongs to and you will be redirected to the relevant search page. Write the commercial name of the machine you are looking for and click on the search button, we will quickly show you all the manuals available. Once you have found the one in the language that suits you best, select it and the download will start automatically. If the latest version of the manual is not the most suitable for your machine, don't worry. By clicking on the magnifying glass on the right of each manual, if available, you will see all previous versions of that manual. If you do not find the documents relating to the product you are looking for in this section, your authorized dealer can help you or you can write directly to us using the contact form below and indicating the serial number of the machine for which you wish to receive the user manual.
HOW CAN I GET QUALIFIED ASSISTANCE FOR A CEA PRODUCT?
Receiving CEA qualified assistance - for a guarantee, a suggestion on using your CEA equipment or simply for information before purchasing - is very simple. On this support page you will find a lot of useful information and documents that could help you. If your questions need a more direct contact, don't hesitate to contact your local CEA authorized dealer. In fact, all CEA official dealers are fully able to help you because they receive periodic training courses to solve your needs and are always in direct contact with our offices. If you don’t know where to find the closest dealer, do not hesitate to fill out the contact form at the bottom of this page and contact us directly, we will be happy to find the best solution for your needs.
WHAT IS MYCEA?
MYCEA is the official portal that CEA makes available to all its customers who have registered at least one product within two months of the date of purchase. This reserved area has been designed to give you the possibility to view quickly and completely all your CEAs and have quick access to multimedia content realized to improve your user experience. Login
HOW DOES THE WARRANTY WORK?

The CEA guarantee is the best way to protect your investment in the future. In order to request and obtain warranty service, simply contact the authorized dealer from which you purchased your product. If you don't know who to ask, write in the contact form; we will be happy to help you. To get all the specifications regarding the CEA warranty and its free extension up to 5 years, click here.

HOW TO FIND AND READ CEA SERIAL NUMBER?

CEA makes your life easier every day, by giving you products and a brand  which you can trust. Being transparent with our customers is very important for us, for this reason we use a clear and simple serial number system that tells you everything about your machine. Finding your serial number is extremely easy, because it’s well highlighted on the technical plate of your CEA equipment. Learning to read a CEA serial number is also simple, you’ve just to check the following chart here.

F.A.Q. techniques

Arc
Plasma
Resistance
HOW TO SET UP THE vision.COLD
Vision.COLD is one of many CEA special programs dedicated to MIG welding. The ideal use of this special program is on thin thicknesses, to avoid the deformations that would occur with a simple MIG. To discover this process quickly and completely, watch the dedicated video on our youtube channel here. If you want to find out more, do not hesitate to visit our dedicated section of the site here.
HOW TO SET UP THE vision.ULTRASPEED AND WHY SET UP THE DYNAMICS
Vision.ULTRASPEED is one of the many special CEA programs dedicated to MIG welding. Ideal for speeding up any production, this process makes MIG welding up to 50% faster. To discover this process quickly and completely, watch the dedicated video on our youtube channel here. If you want to find out more, do not hesitate to visit our dedicated section of the site here.
HOW TO SET UP THE vision.PIPE FOR A PERFECT FIRST PASS
Vision.PIPE is one of CEA's many special programs dedicated to MIG welding. Designed to have an incredible arc stability in any torch position, this process allows you to perform MIG welding on pipes in a simplified and professional way. To discover this process quickly and completely, watch the dedicated video on our youtube channel here. If you want to find out more, do not hesitate to visit our dedicated section of the site here.
HOW TO SET UP THE vision.POWER

Vision.POWER is one of the many special CEA programs dedicated to MIG welding. This process is the best solution for any MIG welding requiring high and quality penetration. To discover this process quickly and completely, watch the dedicated video on our youtube channel here. If you want to find out more, do not hesitate to visit our dedicated section of the site here.

HOW TO SET UP THE COLD TACK
COLD TACK is one of the many exclusive CEA programs dedicated to TIG welding. This program is ideal for obtaining perfect and identical welding spots every time, simplifying spot welding in any position and situation. To discover this process quickly and completely, watch the dedicated video on our youtube channel here.
WHAT IS THE DUTY CYCLE AND HOW DOES IT WORK?

The DUTY CYCLE is a specification that defines the number of minutes, within a period of 10 minutes, during which a given welder can safely produce a certain welding current. Would you like to know more? Don't worry, you can find a dedicated article at the following link https://www.ceaweld.com/en/what-is-duty-cycle/. Here there are all the details about this indispensable parameter for a correct evaluation of the power source quality.

SAFETY NORMS

CEA meets the highest quality standards in all its products, also in safety requirements. We always want to give you the best performance with the maximum safety and, for doing this, we’ve created clear and detailed Safety Norms. Read the following link for discovering all the Safety Norms you’ve to fulfil for using your CEA at the best: Safety Norms.

WHAT IS INFLUENCING THE LIFE OF PLASMA CONSUMABLES AND HOW CAN I IMPROVE IT?

This is indeed one of the most common questions regarding plasma consumables. Everyone is looking for an answer and there are many blogs on the web about it. First, the answer to this question has many variables and, for this reason, it is difficult to have a single correct answer. Would you like to know more? Read the article we have prepared for you and find out all about the life of consumables and how to improve it: https://www.ceaweld.com/en/how-long-do-plasma-consumable-last/

WHAT IS THE DUTY CYCLE AND HOW IT WORKS?

The DUTY CYCLE is a specification that defines the number of minutes, within a period of 10 minutes, during which a given cutter can safely produce a given cutting current. Would you like to know more? Don't worry, you can find a dedicated article at the following link https://www.ceaweld.com/en/what-is-duty-cycle/. Here there are all the details on this indispensable parameter to correctly evaluate the power source quality.

SAFETY NORMS

CEA meets the highest quality standards in all its products, also in safety requirements. We always want to give you the best performance with the maximum safety and, for doing this, we’ve created clear and detailed Safety Norms. Read the following link for discovering all the Safety Norms you’ve to fulfil for using your CEA at the best: Safety Norms.

HOW TO SET UP WS402
WS402 is one of the most common welding controls on CEA rocker-arm welders. Due to its simplicity and reliability, this is the best possible industrial solution on the market. Do you need some advice on how to use it at its best? We have prepared for you a dedicated video to this link.
HOW TO SET UP WS708
WS708 is one of the most common welding controls on CEA rocker - arm welders. Due to its completeness and reliability, this is the best possible industrial solution on the market. Do you need some advice on how to use it at its best? We have prepared for you a dedicated video to this link.
HOW TO SET UP WS3000

WS3000 is one of the most common weldIng controls on CEA vertical-stroke welders. Thanks top quality programmability and reliability, this is the best possible industrial solution on the market. Do you need some advice on how to use it at its best? We have prepared for you a dedicated video to this link.