Warranty

All CEA products have been designed, manufactured and tested to ensure the best usability in any industrial work environments with the maximum possible reliability all over time. We do this every day, with passion and commitment, which is why we are proud and happy to be able to offer all our customers up to 5 year warranty.

The process for activing your warranty is quick and easy. Within 60 days of the purchase, you must access the dedicated WARRANTY area and complete your registration in a few steps . In this way you can get your guarantee certificate and have free access to all the benefits of the official CEA UP TO 5-YEAR warranty.

By purchasing your new CEA product from an authorized dealer and registering the product correctly on our website, you will be able to access a world of benefits reserved for you, which go beyond the sole warranty extension. Upon registration, a MYCEA reserved area dedicated to you will be automatically created, thus allowing you to keep your CEAs under control at any time. In fact, whether you purchase one of our products for the first time or you are already our customer, at each registration you will find here all your purchases well organized and easily traceable. Furthermore, in your reserved area, you will be able to access numerous additional contents useful for exploiting the potential of your CEA products to the fullest.

These are not the only advantages that CEA has designed for you. During the registration of your equipment, you can in fact subscribe to our newsletter as a customer by accessing all the latest tips & tricks and CEA products in preview.

F.A.Q.

WHAT DO I NEED TO REGISTER?
Registration is easy, fast and guided. You only need to have the machine serial number and the date of purchase available. Once this information has been verified by the system, you will be asked to enter your company data to complete the registration and access the MYCEA benefits. Remember that CEA cares a lot about all its customers and the your data you will be only used by CEA for the administration of the warranty and you can modify them at any time from your MYCEA reserved area.
WHAT DOES IT HAPPEN IF I DON'T REGISTER MY PURCHASE NOW?

Don't worry, you have up to two month time from your purchase date to register and our authorized reseller will always be available to help you at any time. If you don’t want to register and access all related benefits, CEA does not leave you alone. You will still have the standard warranty available as indicated by the official dealer that sold your CEA equipment.

WHICH ARE THE PRODUCTS COVERED BY CEA UP TO 5 YEAR WARRANTY?

CEA's warranty UP TO 5 YEARS covers all products of the ARC, PLASMATECH and RESTECH line, as detailed in the illustrative CEA WARRANTY (reference to the warranty document text). The CEA product ranges differ in their type and warranty extension as follows (for a single working shift):

5 years

  • Main transformers
  • Inductances

3 years

  • Power sources
  • Wire feeders
  • Cooling units

2 years

  • Power sources "ROCK"

1 year and 6 months

  • Resistance welding equipment with standard serial number

1 year

  • Cooling pumps
  • Automation products
  • Fan motors
  • Main contactors
  • Wire feeder motors
  • Solenoid valves
  • Welding Mask (welding helmet)

6 months

  • Separately supplied spare parts
HOW CAN I REQUEST WARRANTY ASSISTANCE?
Like you, CEA is a real manufacturer and for this reason we know very well how problematic a downtime is. This is why we want to create a simple and quick relationship with all our customers, even in the delicate moments of the guarantee. We therefore rely on a network of selected official distributors who, after having taken periodic training courses, resell our products and assist our customers. To receive the best possible assistance, therefore, we invite you to contact the dealer from whom you purchased your CEA directly. He will take care of your equipment under warranty, so that you can get back to work as soon as possible.
WHERE CAN I FIND MY WARRANTY CERTIFICATE?
The warranty certificate is linked to your CEA and it is automatically generated once your online registration has been successfully completed (find out how to register your product here). The certificate is not sent to you via email, but is always available in your private area. You can download it at any time from here.
WHAT IS MYCEA?

MYCEA is the official portal that CEA makes available to all its customers who have registered at least one product within two months of purchasing date. This reserved area has been designed to give you the possibility to quickly and completely view all your CEAs and have quick access to multimedia content created to improve your user experience. Login.

1
Purchase

2
Check the serial number on your machine technical data plate

3
Register online at: mycea.ceaweld.com

4
Registration complete